Overview
MY 511 is a free, personalized service on the phone and web that allows you to customize 511,
your way. Just like 511, MY 511 is available 24 hours a day, 7 days a week from any of the
nine Bay Area counties.
With MY 511, you build your own 511.org home page or bypass phone menu options to get to the
information that you need FAST. To start, register at 511.org.
There, click on the MY 511 button in the header to go to the welcome page. With MY 511, you
define and save up to six traffic trips, with names like "home to
work" or "work to gym". In the coming months, you will be able to save up to six transit trips
as well.
Then you can access real-time driving times and transit departure times
for those trips on the 511 phone service and 511.org. You can also receive text message and e-mail
alerts. When the transit option is activated, you will be able to access real-time transit departure predictions for your transit trips.
Click here to get started.
MY 511 on the Phone
On the phone, MY 511 allows you to bypass menu prompts to go directly to current information for
your preferred trips. During registration, you can save up to three phone numbers that 511 will
recognize. When calling 511, the phone system recognizes MY 511 users via caller ID and immediately
asks for the name of a saved trip set-up during MY 511 registration (e.g. "Home to work"). MY 511
will respond with current traffic information for your trip.
If your phone number has caller ID blocked, you must say, "MY 511" at the Main Menu. The system will
respond by asking you to enter your 10-digit phone number. Upon recognition, MY 511 will ask for one
of your trip names and provide the current traffic information.
To use MY 511 on the phone, you must create an account at 511.org first. Click
here to register.
MY 511 on the Web
On the web, MY 511 allows you to create and view your very own MY 511 personalized home page. During
registration, you set up and save favorite driving times trips and traffic camera views. Once you
verify your registration by responding to an e-mail that MY 511 sends
you, you will see all your saved trips displayed on your new MY 511 personalized home page.
Click here to register.
511.org recognizes MY 511 users via a saved username and password. Once signed-in, you are taken
directly to your personalized home page. If you choose to stay signed-in to MY 511, you will automatically
be taken to your personalized home page when you go to 511.org or MY511.org; there’s no need to sign in
each time.
You can also manage your MY 511 account on the web, including modifying your personalized home page,
preferred trips, and alerts.
E-mail and Text Message Alerts
With MY 511, you can have current traffic condition information sent directly to your e-mail or text-enabled phone.
During registration or at any time from your user account page, you can define when and why these alerts are
sent, and how they are delivered (e-mail or text message).
There are two types of traffic alerts. The first type is sent when the driving time is worse than normal by a
user-defined percentage, e.g. you will receive an alert if the driving time is 50% longer than the typical
driving time. The second traffic alert is a traffic status update that is sent at a user-defined time regardless
of how good or bad traffic is.
Traffic Features
MY 511 lets you personalize your favorite 511 traffic features. Traffic features include 1) saving
your most frequently traveled trips so you can receive current driving times and traffic incidents and 2) your
favorite camera views.
Registration
To register to use MY 511 on both the phone and web, click here. You begin by creating your
profile, which includes your username, password, e-mail address, and phone numbers so that MY 511 can recognize you.
Next, you decide which traffic features to personalize. Finally, you receive a verification e-mail, which confirms
that you are now a registered MY 511 user. Once confirmed, you can begin using MY 511 on the phone or view your personalized
home page immediately.
Frequently Asked Questions
For a list of frequently asked questions about MY 511, please click here.
For a list of commonly used terms on MY 511, please click here.