About MY 511

Overview

MY 511 is a free, personalized service on the phone and web that allows you to customize 511, your way. Just like 511, MY 511 is available 24 hours a day, 7 days a week from any of the nine Bay Area counties.

With MY 511, you build your own 511.org home page or bypass phone menu options to get to the information that you need FAST. To start, register at my511.org. With MY 511, you define and save up to six traffic trips and six transit trips, with names like "home to work" or "work to gym". Then you can access real-time driving times and transit departure times for those trips on the 511 phone service and 511.org. You can also receive text message and e-mail alerts.

MY 511 on the Phone

On the phone, MY 511 allows you to bypass menu prompts to go directly to current information for your preferred trips. During registration, you can save up to three phone numbers that 511 will recognize. When calling 511, the phone system recognizes MY 511 users via caller ID and immediately asks for the name of a saved trip set-up during MY 511 registration (e.g. "Home to work"). MY 511 will respond with current traffic and/or transit information for your trip.

If your phone number has caller ID blocked, you must say, "MY 511" at the Main Menu. The system will respond by asking you to enter your 10-digit phone number. Upon recognition, MY 511 will ask for one of your trip names and provide the current traffic and/or transit information.

To use MY 511 on the phone, you must create an account at my511.org first. Click here to register.

MY 511 on the Web

On the web, MY 511 allows you to create and view your very own MY 511 personalized home page. During registration, you set up and save driving times for your routes, real-time departures for your public transit trips, traffic camera views. Once you verify your registration by responding to an e-mail that MY 511 sends you, you will see all your saved trips displayed on your new MY 511 personalized home page. Click here to register.

511.org recognizes MY 511 users via a saved username and password. Once signed-in, you are taken directly to your personalized home page. If you choose to stay signed-in to MY 511, you will automatically be taken to your personalized home page when you go to 511.org or MY511.org; there’s no need to sign in each time.

You can also manage your MY 511 account on the web, including modifying your personalized home page, preferred trips, and alerts.

E-mail and Text Message Alerts

With MY 511, you can have current traffic condition information sent directly to your e-mail or text-enabled phone. During registration or at any time from your user account page, you can define when and why these alerts are sent, and how they are delivered (e-mail or text message).

There are two types of alerts. The first type is sent when the driving time for your traffic trip is worse than normal by a user-defined percentage, e.g. you will receive an alert if the driving time is 50% longer than the typical driving time. The second alert is a traffic or transit status update that is sent at a user-defined time and provides current driving times or transit departure times.

Traffic Features

MY 511 lets you personalize your favorite 511 traffic features. Traffic features include 1) saving your most frequently traveled trips so you can receive current driving times and traffic incidents and 2) your favorite camera views.

Transit Features

With MY 511, you can also create personalized transit trips. Similar to traffic trips, you save your favorite transit trips based on your departure stop. You can then receive real-time departure predictions for all routes serving that stop.

Registration

To register to use MY 511 on both the phone and web, click here. You begin by creating your profile, which includes your username, password, e-mail address, and phone numbers so that MY 511 can recognize you. Next, you decide which traffic features to personalize. Finally, you receive a verification e-mail, which confirms that you are now a registered MY 511 user. Once confirmed, you can begin using MY 511 on the phone or view your personalized home page immediately.

Frequently Asked Questions

For a list of frequently asked questions about MY 511, please click here.

For a list of commonly used terms on MY 511, please click here.